Choosing an agency is many cases is like trying to choose the best possible financial investment for your lump sum of cash. Do you choose a 90-day call account? Do you look at a long-term 5-year investment with market related annual increases? Do you check to see if there is an annual cash back bonus? How do you know that the investment will work for me? Or do you just go to the local casino and put all my money on either red or black or do you spread your chips across the table and hope that in this process you strike it lucky? These are difficult questions and even harder one’s to answer. Who knows what tomorrow or next month will bring in the world of advertising and media?
As someone who has been in the industry for almost 25 years, I have certainly seen my fair share of both long-term investments and short term gambles, some have reaped huge dividends and some have seen money just been scooped away by the dealer.
Through all my dealings with brands, clients and agencies over this time, I have learnt one fundamental thing. Chase the relationship and the rest will come. I have learnt that understanding your clients’ needs and ultimate business goals (both short and long term) is the key to building a relationship.
Often we as industry players get caught up the “adrenaline rush” to get the pitch, we drop everything we are doing and we plough hours and hours into getting the perfect pitch in place. What I would like to see however, is that we before we even agree to pitch, let’s do a quick chemistry test – just like our friends who try get us to go on a blind date, we all do a quick background check and see if there is common ground – if not, do you really feel that going ahead and pitching for the business is worth it?
What does that other person want in a “dating partner”? Often the brief that you are giving does not carry enough information, so I would like to see more brands/clients being much more specific and open about what their business goals are, from here we can see if we can work together and do we have the same thinking and business ethics to work together. Yes we are all creative, but does the best creative pitch necessarily translate into your client achieving their ultimate goals?
Often in the pitch process we come up with great strategic ideas (that the client/brand) do not currently have and then during the pitch process we are knocked out the running, but our ideas are taken and then used by the client and the agency they appoint. I think that we as an industry need to be more aware of the pitch process and to whom the intellectual property of ideas/concepts belong to. This way we are all on the same playing field.
In many instances the client/brand wanting to embark on a relationship with an agency are themselves unclear about what they want or need. They may be with an existing agency, but do not feel that the relationship is working out, but are unsure of how to change this or make the difficult decision to change agencies. They are often worried that this may leak out into the industry and create negative publicity within the industry/market about their brand, so they do nothing and stay in a relationship that does not work.
I could continue at length about so many factors that both clients/brands and agencies need to look at before embarking or ending a relationship with an agency, but this would just be my personal opinion.
Instead what I have done is open the invitation to both brands/clients and other agencies to join me in a public debate on this topic. This way we have a number of key industry opinions for all to share in.
The next Thought Leadership Digibate will be broadcast live online via www.ebizradio.com on Friday, 24 August 2012 between 9h30 and 11h00. The issues that will be discussed will be:
- What should you look for in an agency?
- How often does cost play a role in the decision to go with an agency?
- What would make clients want to leave an existing agency and why is this often such a hard and emotional decision?
- What are the deadly sins a media or creative agency – or client for that matter – could commit that would result in the end of a relationship?
- What are key rules to keep the relationship strong and steady between client/agency?
- Do agencies ever terminate the business relationship with clients and what would lead to this decision?
- It would appear that social media can get an agency fired… tweeting without thinking, Is this something to watch?
- Who owns the Intellectual property rights during a pitch process?
- Why are the procurement departments making the final decisions and not the marketing team at brand/ client level?
- Is the pitch process flawed? Currently agencies submit an Request for Pitch, then go through to the presentation to client phase, then the decision is made – surely a client would want to delve deeper/spend time with the agency, before they make their decision and spend millions with an agency
Sorry… It should have said ..Join the next Digibate on the 24th Aug. Book via Bizcom to attend the live event or listen in online.
— Dawn Rowlands (@dawnrow) August 14, 2012
Joining me in this open discussion will be: Mike Joubert (Brands Rock)
Tony Koenderman (Media/Marketing journalist Financial Week & Editor of AdReview)
Loerie CEO Andrew Human on new journo accreditation rules: “Be negative if you want, but don’t expect me to pay for your drinks.” finweek.
— Tony Koenderman (@TonyKoenderman) August 16, 2012
Zahn Rossouw (Pitch consultant – Yardstick)
What is the purpose of the iPads in hands of sport presenters? They neverlook at them and use autocue? Just an accessory? — Zany (@ZahnRossouw) July 27, 2012
Luisa Mazinter (founder of Cube (on the Square) & TheMarketingSite.com
In a Four Screen World, the most important screen is the one the consumer is in front of at the moment
— Luisa Mazinter (@Lumaz) August 21, 2012
Lwandile Qokweni (General Manager, FCM JHB)
Ufikile mbalula has now created a new craze never will 40 year birthdays be the same
— lwandile (@Xhosanostra) November 8, 2011
The Thought Leadership Digibates are held monthly and encourage debate and discussion around various topics in the media marketing sector. Podcasts of previous Digibates are available HERE
The Aegis Media Thought Leadership Digibates won the INNOVATION THROUGH MEDIA award at the 10th Annual All Access Africa Business Awards 2012.
About Aegis Media
Aegis Media is constantly pioneering the worlds of media communications and market research. It is the only global marketing services group focused on the two most strategically significant disciplines in marketing today and it consistently grows faster than its competitors. Aegis Media brings together some of the worlds leading brands in marketing services with a shared vision to create the communications group of the future.
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