We unpack Chatbots | #eBizTrends | Dion Chang

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Recently there has been an explosion in the uptake of chatbots, especially by corporates.

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Today Dion Chang examines how the trend of mechanization has continued, now expressed in the for of chatbots. As AI has developed, so programmes are able to now have entire conversations with humans, picking up on keywords or phrases that then determine what the programme says.

Some of the programmes are so good that humans don’t know they are chatting to a computer and not a person.
This does raise some ethical concerns which we also address. We discuss the impact that these bots will have on both the economy and society, certainly jobs in call centres could be at risk!

Take a listen below.

Watch Me | #BizTrends with Dion Chang | @dionchang @fluxtrendsDion Chang is the founder of Flux Trends. For more trends visit:
www.fluxtrends.com

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Dion Chang in conversation with eBizRadio’s Nick von Stein

PODCAST | Click HERE to listen

 

| Format: MP3

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eBizRadio

eBizRadio is a live multi- platformed social media service providing an online forum to the business community for holding conversations on the key issues related to specific businesses as well as availing a space for cross-business collaboration in response to key issues affecting the world of business. The place to go if you want to know about business and lifestyle

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