BizRadio chats to David Hood about his personal journey into the marketing world, his association with the Global Marketing Network and his take and insights into what is known as Marketing Misanthropy.
David Hood is the GMN Online Community Director and has been instrumental in the development of Global CMO™ The Magazine. He is a proficient and experienced Competitiveness Strategist and an author of two books – ‘The Marketing Manifesto’ & ‘Competitive SME: Building Competitive Advantage Through Marketing Excellence for Small to Medium Sized Enterprises’
David Hood in conversation with BizRadio’s Grant Jansen
A Shift in Belief Systems – Once upon a time, we liked our customers. We valued them. But what we hear, see and yes, feel occasionally is a dislike for them. They are now seen as a necessary evil.
What happened? Was it when we – as growing companies, or just career-minded individuals slowly moving up the professional ladder – allowed our belief systems, including how we deal with other people, to be influenced and affected by a profound change; one that moved our personal focus from customer to company, from innovative and entrepreneurial sole-trader or SME thinking to embrace Corporate selfishness?
When did the customer or consumer, change from the very worthwhile and critical lifeblood of your company, to become an external nuisance?
What caused the change… Caused us to change?
Read the full article here: Global CMO™ The Magazine
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