Customer experience (CX) is all the interactions customers have with your company at all stages of the customer journey, even if it doesn’t result in a purchase. It focuses on the relationship between a business and its customers. How is are you relationship doing?
This week Kevin Britz and Craig Page-Lee discuss Customer Experience, what it means and which tools, strategies, and actions that you put in place to communicate with your customers and help them get the most out of your product
